Personal Ensemble

Terms of service

The agreement between your business and Personal Ensemble. Written to be read, not to be skipped.

Last updated 21 September 2026

1Who you are agreeing with

Personal Ensemble is run by Domic Pty Ltd, an Australian company.

Company: Domic Pty Ltd, trading as Personal Ensemble
ABN: 23 664 211 161
ACN: 664 211 161
Registered in: Victoria, Australia
Contact: legal@domic.com.au

In these terms, we, us and our mean Domic Pty Ltd. You means the business that holds the account, and anyone you let use it. The platform means the Personal Ensemble website, the app, and the AI team members that do work inside it.

2These terms are the agreement

When you create an account or use the platform, you accept these terms. If you do not accept them, do not use the platform.

If you are agreeing on behalf of a company, you are telling us you have the authority to bind it. You must be at least 18 years old.

Personal Ensemble is built for businesses. It is not a consumer product and it is not for personal, domestic or household use.

3What the platform does

You hire AI team members and set them up in plain language. They do work for your business: drafting posts, writing emails, planning, and similar tasks. You can connect your own tools so a team member can read from them and, where you allow it, publish to them.

We may change, add or remove features. If a change materially reduces what you are paying for, we will tell you before it takes effect and you can cancel.

We do not promise the platform will be available without interruption. AI services, connected tools and the internet all fail from time to time.

4Early access

The platform is in early access. That means it is still being built while you use it. Expect rough edges, changes without much notice, and occasional downtime.

During early access we may limit accounts, change pricing on notice, or end the early access programme. If we close an account for that reason we will tell you first, and we will send you a copy of your information if you ask for it.

5Your account

Keep your sign-in details to yourself and tell us promptly if you think someone else has got into your account. You are responsible for what happens under your account, including anything the people you invite do.

Give us accurate information about your business and keep it current. We may suspend an account where the information is false or the account is being used by someone who is not entitled to.

6Your content stays yours

Everything you put into the platform is yours: your business profile, your instructions, your brand material, the information the platform reads from your connected tools, and the work your team members produce for you. We claim no ownership of it.

So that the platform can work, you give us permission to hold, copy, display and process that content, and to pass it to the services listed in our privacy policy. That permission exists only to run the service for you, and it ends when the content is deleted.

You promise you have the right to give us what you give us, and the right to connect the accounts you connect.

We do not use your content to train AI models, and the AI services we use are engaged on terms that do not allow them to train on it either.

7What AI work is, and what it is not

Read this one properly. It is the part that matters most.

AI team members produce drafts. AI can be wrong, can invent things that sound true, and can miss what a person would catch. The platform is built around that: by default, work that goes outside your business waits for your approval, and you hold the switch that changes it.

You are responsible for anything published, sent or acted on from your account — whether you approved it yourself or switched approval off for a particular job.

Nothing a team member produces is professional advice. It is not legal, accounting, tax, financial, medical or regulatory advice. Where the work touches something regulated — advertising claims, consumer law, health claims, privacy notices, financial statements — have a qualified person check it before it goes out.

We do not warrant that AI output will be accurate, complete, original or fit for any particular purpose, beyond the guarantees the law gives you that cannot be excluded.

8How you may not use it

Do not use the platform to:

break any law, including Australian consumer, privacy, spam and advertising law;
send marketing to people who have not consented, or without a working unsubscribe, contrary to the Spam Act 2003 (Cth);
produce or publish content that is misleading or deceptive, defamatory, harassing, hateful, or sexual content involving children;
infringe someone else’s copyright, trade mark or other rights;
upload personal information you are not entitled to give us, or sensitive information such as health or biometric records;
attempt to break, overload, reverse engineer or get around the limits of the platform, or extract its underlying models or prompts;
resell or white-label the platform without our written agreement.

We may remove content or suspend an account where we reasonably believe this clause has been broken.

9Tools you connect

When you connect an outside tool, you authorise us to access it on your behalf, within the permissions you grant. Those tools are run by other companies under their own terms, and we are not responsible for them, for what they do with your information, or for what breaks when they change.

You can disconnect a tool at any time. Doing so stops future access; it does not undo work already done.

10Fees, usage and GST

Prices, plans and any usage allowances are the ones shown to you when you sign up or in the platform. All amounts are in Australian dollars and include GST unless we say otherwise.

Running AI work costs money, and the platform meters that cost per run so you can see it. Where your plan includes a usage allowance, work beyond it may be paused or charged as set out in your plan.

Subscription fees are payable in advance and are not refundable for part of a period, except where the law requires a refund. We may change prices on 30 days’ notice; the new price applies from your next billing period, and you may cancel before it starts.

If a payment fails we may suspend the account until it is paid.

11Our part of it

The platform itself — the software, the design, the role library, the name and the marks — belongs to us or our licensors. These terms give you a limited, non-exclusive, non-transferable right to use it while your account is open, and nothing more.

If you send us feedback or an idea, we may use it without owing you anything for it.

12Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, that cannot lawfully be excluded.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Where the law allows us to limit our liability for breaching a guarantee, our liability is limited to supplying the services again, or paying the cost of having them supplied again.

13Liability

Subject to the clause above, and to the extent the law allows:

neither party is liable for loss of profit, loss of revenue, loss of goodwill, loss of opportunity, or any indirect or consequential loss;
our total liability to you for all claims in any 12 month period is capped at the fees you paid us in the 12 months before the claim arose;
we are not liable for loss caused by content you approved, by a connected tool, by an outside AI service, or by your failure to review work before it went out.

Each party must take reasonable steps to reduce its loss.

14When you cover us

You will cover us for claims, losses and reasonable costs brought by a third party that arise from your content, from work you published, from a tool you connected, or from your breach of these terms — except to the extent we caused the loss ourselves.

15Ending the agreement

You may cancel at any time from your account or by emailing us. Cancellation takes effect at the end of the current billing period.

We may suspend or end your account immediately if you seriously or repeatedly breach these terms, if payment fails and is not fixed after notice, or if we are required to by law. Otherwise we will give you 30 days’ notice.

When an account ends, access stops. We keep your information for the period set out in the privacy policy and then delete it. If you want a copy of your business’s information, ask us before you cancel or during the 90 days after, and we will send you one: your business profile, your team and their hire sheets, and the work they produced for you.

The clauses about your content, our property, consumer law, liability, indemnity and governing law survive the end of this agreement.

16Changes to these terms

We may update these terms. If a change is material we will tell you by email or in the platform at least 14 days before it takes effect. Continuing to use the platform after that date means you accept the new terms. If you do not, cancel before the date.

17The usual legal housekeeping

This agreement is governed by the laws of Victoria, Australia, and both of us submit to the courts of that state and the courts that hear appeals from them.

If part of these terms is found unenforceable, that part is severed and the rest still applies. A delay in enforcing a right is not a waiver of it. You may not transfer this agreement without our written consent; we may transfer it as part of a sale or reorganisation of our business.

Neither party is liable for a failure caused by something genuinely outside its control.

Questions about these terms: legal@domic.com.au.